Q M4 PAT: Final Draft of Indirect Business Letter [60 minutes] • Due No Due Date • Points 50 • Submitting a file upload Please submit your final draft of your indirect business letter. PAT - Indirect Business Letter.docx Download PAT - Indirect Business Letter.docx Activities and Cases 7.4 and 7.5.docx Download Activities and Cases 7.4 and 7.5.docx Course Performance Assessment Task Indirect Business Letter Directions: Step 1: PICK ONE of the scenarios listed below to write your indirect business letter using full-block letter style: • Activities and Cases, 7.4, “Request Refusal: Turning Down an Award-Winning Charity,” p. 212 • Activities and Cases, 7.5, “Request Refusal: I’m Flattered, But I Can’t Speak to Your Club,” p. 212 • A bad news message that is typical in your chosen career or your current position Step 2: Write your rough draft following these assignment guidelines: • Use Times New Roman, 12-point font • Format your letter using full-block letter style • Apply the indirect organizational pattern • Apply the “Audience Oriented” and “Concise” writing skills • Check for proper grammar, spelling, and sentence structure Environment Classroom/Online Evaluator(s) Instructor/Peer Target Competencies • Establish document purpose. • Apply audience analysis techniques. • Employ rhetorical strategies. • Design document format. • Organize document content. • Write final text from drafts. • Assess document for revision. • Edit document based on conventions of standard English. ScoringRating Scale Value Description Point Value Point values assigned are determined by the quality and completion of each criteria listed in the major categories. You may receive a range of the total number of points listed on the scoring guide. Scoring Standard To demonstrate competency on this assignment you need to receive a C or above; see your course syllabus for your instructor's grading standards. Scoring Guide Criteria Ratings 1 FORMATTING • Times New Roman, size 12-point font is used • Full-block letter format is used; no paragraphs are indented • The body of the letter is single spaced between sentences, but double spaced between paragraphs • The letter is centered vertically on the page by having one or more spaces between the dateline and inside address • The date of the letter is written out • Proper return and inside addresses, including spacing and punctuation, are included • Standard state abbreviation is used in both addresses • A colon mark follows the salutation • A comma follows the complimentary close 10 points 2 ORGANIZATION & DEVELOPMENT • First paragraph begins with a buffer that identifies the subject of the letter; it uses the indirect strategy • Middle paragraphs offer explanation before presenting the bad news, and when the bad news is presented, it’s presented as positively as possible • At least one alternative solution is offered; this alternative solution is specific, logical, and helpful. • Last paragraph ends with goodwill and leaves contact information 20 points 3 WORKPLACE WRITING SKILLS • Letter is written using the “Audience Oriented” writing skills • Letter is written using the “Concise” writing skills 10 points 4 BASIC WRITING SKILLS • Words are spelled correctly • Run-ons, fragments, and comma splices have been eliminated • Grammar and punctuation are used correctly 10 points Rubric M4 PAT - Indirect Business Letter M4 PAT - Indirect Business Letter Criteria Ratings Pts This criterion is linked to a Learning OutcomeFormatting 10 pts FORMATTING • Times New Roman, size 12-point font is used • Full-block letter format is used; no paragraphs are indented • The body of the letter is single spaced between sentences, but double spaced between paragraphs • The letter is centered vertically on the page by having one or more spaces between the dateline and inside address • The date of the letter is written out • Proper return and inside addresses, including spacing and punctuation, are included • Standard state abbreviation is used in both addresses • A colon mark follows the salutation • A comma follows the complimentary close 0 pts No Marks 10 pts This criterion is linked to a Learning OutcomeOrganization and Development 20 pts ORGANIZATION & DEVELOPMENT • First paragraph begins with a buffer that identifies the subject of the letter; it uses the indirect strategy • Middle paragraphs offer explanation before presenting the bad news, and when the bad news is presented, it’s presented as positively as possible • At least one alternative solution is offered; this alternative solution is specific, logical, and helpful. • Last paragraph ends with goodwill and leaves contact information 0 pts No Marks 20 pts This criterion is linked to a Learning OutcomeWorkplace Writing Skills 10 pts WORKPLACE WRITING SKILLS • Letter is written using the “Audience Oriented” writing skills • Letter is written using the “Concise” writing skills 0 pts No Marks 10 pts This criterion is linked to a Learning OutcomeBasic Writing Skills 10 pts BASIC WRITING SKILLS • Words are spelled correctly • Run-ons, fragments, and comma splices have been eliminated • Grammar and punctuation are used correctly 0 pts No Marks 10 pts Total Points: 50 Activities and Cases 7.4Request Refusal: Turning Down an Award-Winning Charity As a vice president of a financial services company, you serve many clients and they sometimes ask your company to contribute to their favorite charities. You recently received a letter from Elliana Larios asking for a substantial contribution to Interval House Crisis Shelters & Centers for Victims of Domestic Violence. On visits to your office, she has told you about the model charity’s programs to provide comprehensive domestic violence services in over 70 languages to individuals and families in Los Angeles County and Orange County. Elliana herself is active as one of many Interval House volunteers who help ensure the safety of people who are battered, abused, or at risk; create public awareness about the epidemic of violence; and mobilize the community to prevent and end violence. You are impressed by this highly decorated charity, recognized with over 500 awards, including four Presidential Awards and four Governor’s Awards. You sincerely want to support Interval House and its good work. However, your company has suffered setbacks, and you can’t be as generous as you have been in the past. Ms. Larios wrote a special letter to you asking you to become a Key contributor, with a pledge of $2,000. Your Task. Write a refusal letter that maintains good relations with your client. Address it to Ms. Elliana Larios, 1450 Opechee Way, Glendale, CA 91208. 7.5 Request Refusal: I’m Flattered, But I Can’t Speak to Your Club As an assistant to Pamela Eyring, you must help her refuse an invitation to speak at Wysocki College in Boston. The business associations on campus pooled their resources and decided to invite Ms. Eyring to give a talk on campus about the importance of soft skills. A sought-after TV commentator and media personality, Ms. Eyring owns The Protocol School of Washington, a training center for etiquette consultants and protocol officers. For over two decades, she was chief of protocol at a prominent military base. Since acquiring The Protocol School of Washington, she has established herself as a frequent contributor to Reuters, The Wall Street Journal, The New York Times, Forbes, Entrepreneur, and other important publications. An authority on business etiquette, she is often featured on radio and TV programs such as the Today Show, CNN, and ABC Radio Network. A member of several business and professional associations, Ms. Eyring receives many invitations to speak as an authority on business etiquette and as an award-winning entrepreneur and leader. Ms. Eyring likes to speak to young students, mostly pro bono or for a nominal fee, but during the spring semester she is too busy with starting her new location in Dubai, United Arab Emirates, with organizing a meeting of the Women Presidents Organization, and with writing a book on dining like a diplomat. Ms. Eyring might be able to deliver her presentation some other time, or she could send Robert Hickey, her deputy director and senior trainer.7.5 Request Refusal: I’m Flattered, But I Can’t Speak to Your Club As an assistant to Pamela Eyring, you must help her refuse an invitation to speak at Wysocki College in Boston. The business associations on campus pooled their resources and decided to invite Ms. Eyring to give a talk on campus about the importance of soft skills. A sought-after TV commentator and media personality, Ms. Eyring owns The Protocol School of Washington, a training center for etiquette consultants and protocol officers. For over two decades, she was chief of protocol at a prominent military base. Since acquiring The Protocol School of Washington, she has established herself as a frequent contributor to Reuters, The Wall Street Journal, The New York Times, Forbes, Entrepreneur, and other important publications. An authority on business etiquette, she is often featured on radio and TV programs such as the Today Show, CNN, and ABC Radio Network. A member of several business and professional associations, Ms. Eyring receives many invitations to speak as an authority on business etiquette and as an award-winning entrepreneur and leader. Ms. Eyring likes to speak to young students, mostly pro bono or for a nominal fee, but during the spring semester she is too busy with starting her new location in Dubai, United Arab Emirates, with organizing a meeting of the Women Presidents Organization, and with writing a book on dining like a diplomat. Ms. Eyring might be able to deliver her presentation some other time, or she could send Robert Hickey, her deputy director and senior trainer. Your Task. In Ms. Eyring’s name, refuse the invitation but suggest an alternative. Send your letter to Chelsea Landry, Associated Students, Wysocki College, 246 Bay State Road, Boston, MA 02215.